FAQ

How much is shipping?


Local shipping fees are based on weight and shipping is free for orders over $70. Shipping fees start from $6.95 for Victoria and $7.95 for other states (local pickup is available for Melbourne customers - see deatils below). We also offer express shipping at additional costs. We use Australia Post for all our shippings. Please see the next section for international shipping. Local Pickup (Melbourne only): We offer local pickup via our partner Jacob's Well Coffee in South Yarra. Orders will be available for pickup next business day. Please wait for a confirmation from us before picking up your order and please have your order confirmation with you. Pickup address and hours: Jacob's Well Coffee 23 Malcom St, South Yarra, VIC 3141 6.30am - 5.00pm weekdays 7.00am - 2.30pm Saturday (closed on Sunday)




Do you ship internationally?


Yes we do! International shipping fees are based on location and weight. Shipping starts from $10.95 to New Zealand and from $15.95 to other countries. Buyers are responsible for any applicable import duties / taxes.




What is your returns and refunds policy?


PRODUCT DEFECTS: In the event of major product defects, you are entitled to a full refund including any shipping fees. To request a refund, please email us at: orders@gingerco.com.au and provide details of the defects (including any photographic evidence, if applicable). CHANGE OF MIND: If for other reasons you would like to return our products (i.e. other than due to major defects), you can do so within 30 days of receiving the items. You will be responsible for the cost of return postage and the items returned must be in their original, unopened and undamaged condition. To return purchased items, please email us at: orders@gingerco.com.au and we will provide instructions on how to return the products. ​Once we have received the returned products and they meet our return conditions, we will process a full refund (less any original shipping fees) via the payment method that was used to make the purchase.





QUICK LINKS
CONTACT US

Snail Mail:

Unit 32/260 Wickham Rd 
Highett VIC Australia 3190

General Enquiries:

hello@gingerco.com.au

Wholesale Enquiries:

Visit: gingercowholesale.com.au

© 2020 by Ginger & Co | ABN 93 622 938 416